General Issues - Devin Docs

I subscribed to Pro but I’m stuck on the Free tier

First, give it a few minutes to update. If that doesn’t work, try logging out of Devin Desktop on the website, restarting your IDE, and logging back into Devin Desktop. Additionally, please make sure you have the latest version of Devin Desktop installed.

How do I cancel my Pro/Teams subscription?

You can cancel your paid plan by going to your Profile by clicking your icon on the top right of the Devin Desktop website. To cancel your Pro subscription, navigate to the Billing page in the navigation panel on the left and click “Cancel Plan”. To cancel your Teams subscription, navigate to the Manage Team page in the navigation panel on the left and click “Cancel Plan”.

How do I disable code snippet telemetry?

As mentioned in our security page, you can opt out of code snippet telemetry by going to your settings account settings. For more information, please visit our Terms of Service.

How do I delete my account?

Reach out to support to delete your account.

How do I request a feature?

You can share feature requests and feedback through our community channels: Reddit, Discord, or Twitter/X. You can also reach out to us via our support platform.

My Devin Desktop Chat panel goes blank

Please reach out to us if this happens! A screen recording would be much appreciated. This can often be solved by clearing your chat history.

How do I download diagnostic logs to send to the support team?

Please see the instructions for various plugins here

Documentation Index

​I subscribed to Pro but I’m stuck on the Free tier

​How do I cancel my Pro/Teams subscription?

​How do I disable code snippet telemetry?

​How do I delete my account?

​How do I request a feature?

​My Devin Desktop Chat panel goes blank

​How do I download diagnostic logs to send to the support team?